Frequently Asked Questions (FAQ)
💡 About Our Resources
These questions are designed to educate parents and highlight the value of our products.
Q: What exactly does STEAM stand for?
A: STEAM stands for Science, Technology, Engineering, Arts and Mathematics. We believe that creativity and design thinking are essential components of the learning process.
Q: What age group are these toys for, and how do I choose the right one?
A: Each toy is clearly labelled with an age range (e.g., Ages 8+ or Grade 3). This range considers both cognitive development and component safety. Toys are also categorised by skill areas like Robotics, Chemistry, Puzzles etc., making it easier to choose based on your child's interests.
Q: What skills will my child learn by playing with your toys?
A: Our toys develop essential 21st-century skills through hands-on play, including:
- Problem-Solving and Logical Thinking
- Fine Motor Skills and Hand-Eye Coordination
- Creativity and Design Iteration
- Coding Fundamentals (for robotics and tech kits)
Q: Are your products safe?
A: Absolutely. All our products are made from non-toxic, child-safe materials and tested to meet or exceed major global safety standards such as ASTM and CE.
🔧 Product Use and Troubleshooting
These questions help address common issues related to building and playing.
Q: What if a piece is missing or broken when I open the box?
A: If any piece is missing, broken, or defective, simply submit a request via our Replacement Part Request Form within 30 days of purchase. We will ship the missing part at the earliest.
Q: How do I get the instructions?
A: All kits come with a full-colour printed instruction manual. For advanced engineering and coding kits, interactive 3D instructions and demo videos are accessible through QR codes or on our website.
Q: Does this toy require batteries or software?
A: Some motorised or electronic kits may require batteries. Robotics or coding kits may need a companion app — all requirements are clearly listed on the product page.
Q: Can the toys be rebuilt into different designs?
A: Yes! Many of our engineering and construction sets support open-ended play. After completing the main project, kids can reuse pieces to invent new models.
📦 Ordering, Shipping & Returns
Standard e-commerce questions regarding order handling and policies.
Q: What are your shipping options and delivery times?
A: We offer multiple shipping options:
- Standard (7–10 business days): ₹100–₹200
- Express (2–3 business days): ₹300–₹500
- Free Shipping on orders above ₹1,000
Full details are available on our Shipping Policy page.
Q: What is your return/exchange policy?
A: We offer a 30-day exchange policy for defective or damaged products. Items must be returned with their original packaging and bill. All purchases are non-refundable; once a transaction is completed, no refund will be issued.
Q: Do you offer discounts for schools or bulk orders?
A: Yes! We provide special pricing for:
- Schools
- NGOs / Non-profit organisations
- Bulk orders
Educators also receive exclusive discounts. For customised quotes, visit our Education/Bulk Orders page and fill out the inquiry form.