At Kriyaa, we take great care to ensure that every learning kit, material, and educational product you receive meets the highest standards of quality. Each item is carefully inspected, securely packaged, and shipped to reach you in perfect condition.
However, in the rare event that a product arrives damaged, defective, or incomplete, we offer a 30-day exchange policy from the date of delivery.
1. Eligibility for Exchange
You are eligible for an exchange if:
- The product is damaged, defective, or incomplete upon delivery.
- The issue is reported within 30 calendar days from the date of delivery.
- The item is returned in its original packaging, with the original invoice/bill included.
Please note: Exchanges are subject to verification by our quality control team. Products that show signs of use, mishandling, or damage caused after delivery will not qualify for exchange.
2. Exchange Process
To initiate an exchange:
- Contact our customer support team at [Insert email/phone number] within 30 days of receiving your order.
- Provide your Order ID, reason for exchange, and photographs (if applicable).
Once approved, our team will guide you through the return shipping procedure.
Upon receipt and inspection of the returned product, we will:
- Dispatch a replacement product, or
- Issue a store credit (if the same product is unavailable).
Kriyaa will bear the reverse shipping cost for approved exchanges due to manufacturing defects or transit damage.
3. Non-Returnable / Non-Exchangeable Items
For safety, hygiene, and quality assurance reasons, the following items are not eligible for exchange:
- Products damaged due to improper use or handling after delivery.
- Items returned without original packaging, accessories, or invoice.
- Products purchased during promotional sales or clearance events (unless damaged in transit).
- Digital resources, downloadable content, or e-learning subscriptions.
4. Refund Policy
All purchases made through the Kriyaa website or authorised partners are non-refundable.
Once a transaction has been completed, no cash or online refunds will be issued under any circumstances.
In the event of product issues covered under this policy, customers may choose one of the following resolutions:
- Exchange for the same product, or
- Exchange for an equivalent product of the same value.
At Kriyaa, we believe that refunds provide closure, but exchanges foster trust and lasting relationships. Our goal is to resolve all concerns through constructive, transparent, and customer-centric solutions.
5. Damaged or Incorrect Products
If you receive a product that is incorrect or damaged in transit, please notify us within 48 hours of delivery with supporting photographs at [Insert support email].
Our team will verify and arrange a prompt replacement at no additional cost.
6. Legal Disclaimer
Kriyaa reserves the right to deny exchanges that do not meet the eligibility criteria stated above.
All disputes are subject to the jurisdiction of courts located in [Insert city, e.g., New Delhi, India].
This policy complies with the Consumer Protection (E-commerce) Rules, 2020, and other applicable laws of India.
7. Contact Us
For assistance with exchanges or product concerns, please contact:
Kriyaa – Learning by Doing
c/o SAAR Education Pvt. Ltd.
📧 Email: [Insert customer support email]
📞 Phone: [Insert customer service number]
🕒 Working Hours: Monday–Friday, 9:30 AM – 6:00 PM IST
🌐 Website: https://kriya.dextrous.co.in/