At Kriyaa, we’re committed to delivering high-quality learning materials, kits, and educational resources to your doorstep as quickly and safely as possible. This Shipping Policy outlines our procedures, options, timelines, and responsibilities related to shipping and delivery of your orders.
1. Shipping Options and Delivery Timelines
We currently offer the following shipping options across India:
| Shipping Method | Estimated Delivery Time | Charges |
|---|---|---|
| Standard Shipping | 7–10 business days | ₹100–₹200 |
| Express Shipping | 2–3 business days | ₹300–₹500 |
| Free Shipping | On all orders above ₹1,000 | ₹0 |
Note: Delivery times are estimates and may vary based on location, courier constraints, weather, or unforeseen circumstances. Business days exclude weekends and public holidays.
2. Order Processing Time
All orders are processed within 1–3 business days of payment confirmation. Orders placed after 3:00 PM IST or on weekends/public holidays will be processed on the next working day.
You will receive a confirmation email/SMS once your order has been shipped, along with tracking details (if applicable).
3. Delivery Coverage
We currently ship across all major cities and towns in India. Some remote or rural pin codes may have extended delivery timelines or limited courier options.
4. Packaging and Handling
Every Kriyaa product is carefully packed to ensure it reaches you in perfect condition. Fragile items, educational kits, and materials are securely wrapped and sealed.
If your package arrives visibly damaged, please do not accept delivery and contact our customer support immediately at [Insert support email/phone number].
5. Shipping Charges
Shipping charges are calculated at checkout based on package weight, size, and destination.
For eligible orders above ₹1,000, shipping is free. Any promotional offers will be clearly stated during checkout.
6. Delays, Non-Delivery & Force Majeure
Kriyaa is not responsible for delays caused by incorrect addresses, unavailability of the recipient, courier delays, strikes, natural calamities, or government restrictions.
Our support team will coordinate with you in such cases.
7. Damaged, Missing, or Lost Packages
If your package is damaged, lost, or incomplete, contact us within 48 hours at [Insert email/phone number] with your Order ID and photos (if applicable).
After verification, we will:
- Reship the product (if in stock), or
- Offer a replacement or refund.
8. Ownership and Risk
All Kriyaa products remain the property of SAAR Education Pvt. Ltd. until full payment is received. Ownership and risk transfer to the customer upon successful delivery.
9. Customer Support
Kriyaa – Learning by Doing
c/o SAAR Education Pvt. Ltd.
📧 Email: [Insert customer service email]
📞 Phone: [Insert customer helpline number]
🕒 Working Hours: Monday–Friday, 9:30 AM – 6:00 PM IST
10. Policy Updates
This Shipping Policy may be updated periodically. The latest version will always be available on our website: https://kriya.dextrous.co.in/.
Return, Exchange & Refund Policy
Effective Date: [Insert date]
Company Name: SAAR Education Pvt. Ltd. (operating under the brand name Kriyaa – Learning by Doing)
Website: https://kriya.dextrous.co.in/